Orders may be placed online, by phone or in person.  Go to Contact Us to find out more about ordering.

Orders may be shipped by UPS Ground, Spee-dee or Common Carrier, depending on size of order.  Items that are in stock are delivered within 1 – 2 weeks, items not in stock could take 4 – 6 weeks and custom made orders could take longer.  We will contact you about custom orders.

Please call us to discuss orders to Canada.

Standard Delivery charge in the Continental US

Total Purchase Amount   Shipping Cost
0 to $9.99   $7.95
$10.00 to $29.99   $8.95
$30.00 to $49.99   $9.95
$50.00 to $69.99   $13.95
$70.00 to $99.99  $15.95

Furniture Delivery

Furniture will be delivered via common carrier.  The carrier will schedule a delivery time with the customer.  The customer is responsible for moving the furniture into the location and setting it up.  Assembly instructions are provided.

The customer should inspect all freight for damages before signing the bill of lading for the shipment. Once you sign the bill of lading you own the merchandise and are responsible for any damages.

The customer is responsible for all freight charges and restocking fees if they refuse delivery of merchandise.  Both the freight charges and the restocking fee will be deduced from the customer refund when a customer refuses delivery or cancels their furniture order while in transit.

Return Policy
If you are not satisfied with a product and wish to return it, you must call or email us for a Return Authorization Number.  Items must be returned within 30 day in its original package, in resalable condition.  Remember to insure the merchandise as any damage that may occur in shipping is the responsibility of the customer until received by the Rustic Cabin Shop.  Shipping and handling charges are not refundable.  A 3% processing fee will be deducted from all returns.  All custom orders, special orders, clearance products or sale products are nonrefundable.

We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days of receipt of merchandise.

Customized Orders
We do not accept returns or issue refunds on customized orders.  We will replace the merchandise if it is damaged.

Customer Service
Customer Service telephone number: 1-877-757-3329. Our email us at:

Ordering & Payment
Online Orders: Orders can be place online through our secure website.  We accept Visa, Mastercard or Discover cards. Credit cards are charged when your order is shipped.  We do not store any credit card information.  Orders made to credit cards will appear on your credit card statement as Ryan’s Rustic Railings.

Telephone Orders
Call 877-757-3329 to place your order by phone.  Our office hours are from 9am to 7pm CT, 7 days a week.  Please leave a name and phone number if you reach our answering machine and we will return your call promptly.

Visit Us
Visit us at the Rustic Cabin Shop in Northern Minnesota.  Located 6 miles south of Orr and 12 miles north of Cook on Highway 53.  Store hours 9am – 7pm, 7 days a week.

Sales Tax
Sales tax will be applied to all customers purchasing within the states of Minnesota and Wisconsin.